MyJesto — Terms & Conditions
Last updated: August 15, 2026
Welcome to MyJesto. MyJesto is an online marketplace and technology platform that connects customers with local stores (including restaurants, grocery stores, pharmacies and other merchants) and with independent delivery partners. By creating an account or placing an order through our apps or website, you agree to these Terms & Conditions.
1. Our role
MyJesto provides the technology that lets you discover stores, place orders, pay, and have items delivered. MyJesto is not the seller of the products offered by stores and does not manufacture, own, or inspect those products. The store is the seller and is responsible for its products, prices, descriptions, and legal compliance (including pharmacy and age-restricted items). Delivery is carried out by independent delivery partners.
2. Eligibility & accounts
You must be of legal age in your jurisdiction to use MyJesto. You are responsible for keeping your account information accurate and your login credentials secure, and for all activity under your account.
3. Orders
When you place an order, you are making an offer to purchase items from the selected store. The store may accept or decline the order (for example, if an item is unavailable). Prices, item availability, taxes, delivery fees and any additional charges are shown before you confirm your order.
4. Payments
MyJesto supports several payment methods, which may include: credit or debit card (processed securely by our payment provider, Stripe), the MyJesto Wallet, cash on delivery, and "Fiado" (store credit). Fiado is a credit facility offered at the discretion of a participating store; the store — not MyJesto — decides whether to extend it, and it is subject to the store's conditions and to applicable law. You agree to pay all amounts due for your orders, including any store credit balances.
5. Delivery
Delivery is provided by independent delivery partners within available service zones. Estimated delivery times are estimates only and are not guaranteed. You are responsible for providing an accurate delivery address and for being available to receive the order.
6. Cancellations & refunds
Cancellations and refunds are governed by our Cancellation Policy and Refund Policy, which form part of these Terms.
7. Prohibited conduct
You agree not to misuse the platform, including: providing false information, fraudulent orders or payments, abusive behavior toward stores or delivery partners, or any unlawful activity.
8. Third-party products and stores
MyJesto is not responsible for the quality, safety, legality or accuracy of items sold by stores. Any issues with products should be addressed through our support channels so we can help mediate with the store.
9. Disclaimers & limitation of liability
The platform is provided "as is." To the maximum extent permitted by law, MyJesto is not liable for indirect or consequential damages arising from your use of the platform or from products supplied by stores.
10. Changes
We may update these Terms from time to time. Continued use of MyJesto after changes take effect means you accept the updated Terms.
11. Contact
Questions about these Terms? Contact us at support@myjesto.com.