MyJesto — Refund Policy
Last updated: August 15, 2026
We want you to be satisfied with your orders. This policy explains when and how refunds are issued.
1. When a refund may apply
You may be eligible for a refund if, for example: an order is canceled by the store or because no delivery partner is available; items are missing, incorrect or not as described; or the order was not delivered. Please report any problem promptly through the app so we can review it.
2. How refunds are issued
Approved refunds are generally credited to your MyJesto Wallet for fast reuse, or to your original payment method where applicable. Card refunds (via Stripe) may take several business days to appear, depending on your bank.
3. Store credit (Fiado)
Orders paid with store credit (Fiado), and returns related to them, are handled according to the Fiado flow shown in the app and the participating store's conditions.
4. Situations that may not be refundable
Refunds may be declined for issues reported too late to verify, for items consumed or used, or where the problem is outside the store's or MyJesto's control. Each case is reviewed individually.
5. How to request a refund
Open the order in the app and use the refund/report option, or contact us at support@myjesto.com. Please include the order number and a short description (photos help).