MyJesto — Cancellation Policy
Last updated: August 15, 2026
1. Canceling as a customer
You can request to cancel an order before the store confirms it or begins preparing it. Once a store has accepted and started preparing your order, cancellation may not be possible or may be subject to a charge, because the store may have already incurred costs.
2. Cancellations by the store or MyJesto
An order may be canceled by the store (for example, an item is out of stock or the store is closed) or by MyJesto (for example, no delivery partner is available or the order appears fraudulent). If this happens, you will be notified and any eligible amount will be refunded per our Refund Policy.
3. Repeated cancellations
Excessive or abusive cancellations may lead to temporary restrictions on your account to protect stores and delivery partners.
4. Contact
Need help with a cancellation? Contact us at support@myjesto.com.